Case Study

Real results in a BPO environment

A mid-sized BPO operation employing several hundred staff deployed ClearGuard across approximately sixty cameras covering operational floors, entrances and break areas.

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The Challenge

Supervisors struggled to maintain visibility across large teams working multiple shifts.

 

Although CCTV cameras were installed throughout the building, reviewing hours of footage was impractical.

 

Operational issues were often discovered only after incidents occurred.

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The Deployment

ClearGuard monitored several key behaviours including:

 

  • attendance verification
  • phone usage at desks
  • fire exit activity
  • excessive break duration
  • disengaged behaviour

The system integrated with the organisation’s HR platform to align insights with operational policies.

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The Results

Within weeks supervisors could:

 

  • identify attendance discrepancies
  • detect phone violations
  • monitor fire exit activity
  • observe break patterns

Most importantly, they gained objective visibility across their workforce.

Why It Matters

For high-volume operations, even small improvements in productivity or compliance can create meaningful operational impact.
ClearGuard provides this visibility using infrastructure organisations already have.